Returns accepted within 3 days of delivery for unused items in original packaging. Items must be uninstalled and in original condition. Contact us immediately for defective items. View complete policy for details.
CANCELLATION, RETURN AND REFUND POLICY
Effective Date: January 25, 2026
At Autopartdeals, we strive to ensure your complete satisfaction with every purchase. Please read our policy carefully to understand your rights and responsibilities.
CANCELLATION POLICY
Before Shipment:
- Orders can be cancelled free of charge before shipment
- Contact us immediately with your order number
- Full refund will be processed within 5-7 business days
- Cancellation requests must be made via email or phone
After Shipment:
- Once shipped, orders cannot be cancelled
- You may refuse delivery and follow our return process
- Return shipping charges may apply
RETURN POLICY
Return Window: You have 3 days from the date of delivery to initiate a return for eligible items.
Eligible for Return:
- Unused auto parts in original, unopened packaging
- Products with manufacturing defects or damage
- Wrong items shipped due to our error
- Items that don't match the product description
Non-Returnable Items:
- Installed or used auto parts
- Electrical items once packaging seal is broken
- Custom-ordered or special-order parts
- Items without original packaging, labels, or tags
- Products with damaged or missing packaging
- Parts showing signs of installation attempts
Return Process:
- Contact Us: Reach out within 3 days of delivery with your order number and reason for return
- Get Authorization: Wait for our return authorization and instructions
- Pack Securely: Use original packaging and pack items carefully
- Ship Back: Send to our provided return address
- Inspection: We'll inspect items upon receipt
Return Shipping:
- Customer bears return shipping costs (unless item is defective or our error)
- We recommend using trackable shipping method
- Items lost in return transit are customer's responsibility
Damaged or Defective Items:
- Report within 24 hours of delivery with photos
- We'll arrange pickup or provide prepaid return label
- Free replacement or full refund provided
REFUND POLICY
Processing Time:
- Refunds processed within 5-7 business days after receiving and inspecting returned items
- You'll receive email confirmation once refund is approved
- Please allow 7-10 business days for refund to reflect in your account
Refund Method:
- Refunds credited to original payment method only
- For cash on delivery orders, bank transfer arranged (provide bank details)
Refund Amount:
- Full product price refunded for eligible returns
- Original shipping charges are non-refundable (unless item is defective or our error)
- Return shipping costs are not refunded
- If you received free shipping, actual shipping cost will be deducted from refund
Partial Refunds: Partial refunds may be granted for:
- Items with minor defects that you choose to keep
- Items returned after 3-day window (at our discretion)
- Items not in original condition or with missing parts
No Refund Situations:
- Items returned after 3-day window without prior approval
- Used, installed, or damaged items
- Items without return authorization
- Non-returnable items as listed above
EXCHANGE POLICY
- Exchanges accepted within 3-day window for defective or wrong items
- Subject to stock availability
- Contact us for exchange authorization
- Shipping charges may apply
HOW TO INITIATE RETURN/REFUND
Contact Information:
- Email: gargoverseasdl@gmail.com
- Phone: +91-9811956476
- Business Hours: 10:00am - 6pm (+5:30 GMT)
Required Information:
- Order number
- Product name and SKU
- Reason for return
- Photos (if damaged or defective)
- Preferred resolution (refund/exchange)
IMPORTANT NOTES
- Inspection Required: All returns are subject to inspection before refund approval
- Restocking Fee: A restocking fee may apply for non-defective returns (at our discretion)
- Original Condition: Items must be unused, uninstalled, and in original packaging
- Proof of Purchase: Original invoice or order confirmation required
- Right to Refuse: We reserve the right to refuse returns that don't meet our policy criteria
EXCEPTIONS
Wrong Item Shipped:
- Full refund including return shipping
- Free replacement shipped at no cost
Defective/Damaged Items:
- Full refund or free replacement
- Return shipping covered by us
Our Error:
- Full refund including all shipping costs
- Immediate resolution priority
CONTACT US
For any questions about cancellations, returns, or refunds:
- Email: gargoverseasdl@gmail.com
- Phone: +91-9811956476
- Address: 340/7, IInd Floor, Gali No.2, Friends Colony Industrial Area, Delhi - 110095
We're committed to resolving all issues fairly and promptly. Your satisfaction is our priority!